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Refund & Cancellation
When you can cancel or change a booking, and what happens to the booking token. Draft structure.
Draft for client review. This page shows the structure and the decisions still needed. It is not approved legal text and must be replaced before launch.
Cancellation cut-off
How long before the reservation a guest can cancel:
To be confirmed by Themis.
Refund of the token
Percentage refunded at each stage, and the time refunds take to reach the customer:
To be confirmed by Themis.
Rescheduling
Whether guests can reschedule online, how many times, and by when:
To be confirmed by Themis.
No-shows and late arrival
To be confirmed by Themis.
Exceptions
Who can approve an exception, and how guests can ask:
To be confirmed by Themis.